If you have phone service not VOIP and high-speed internet on the same line you need to install filters.
They're very important to making sure you get the best possible results from your phone and Internet connection. Install a filter not included in the modem kit on each telephone jack except the jack that goes to the modem.
There's an additional fee for this.
Filters are not included in your modem kit. You can purchase them from us or a local electronics store. While you are waiting to get more filters, you may have trouble with your Internet service until all phone equipment is filtered. We recommend that you disconnect any unfiltered devices from the wall jacks until you are able to install the filters.
If you don't have land line phone service with CenturyLink, walk around the house unplug all equipment that is connected to the same line as your Internet. Disconnect all devices connected to your line, except the modem.
Where you decide to place your modem can affect its performance. As with most electronic equipment, pick a place that has good air circulation and that won't get too hot. If electronic components get excessively hot, they don't typically work well and may break. If your modem doesn't have a power switch, it will automatically turn ON when you plug it to the power cord.
If your modem has a power switch, make sure it is in the ON position.
To activate your service, go to a computer that is connected to the modem and open a web browser, such as Internet Explorer, Chrome or Firefox. When you open the browser, you'll see the welcome screen.
You'll know that you're in the right place when you see the CenturyLink logo and a message that reads "welcome.
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Plug in your modem as soon as you get it, but wait till 5 p. Welcome screen not showing up? If you don't see the welcome screen, type connect. If the welcome screen still won't come up, restart your computer, and try again. Feel free to chat with technical support if you have questions. Check out the modems lights page to see what your next step is.
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Connect Wi-Fi devices to your modem. What modems are compatible with CenturyLink? Setup your modem and activate your Internet service. Want to set up your modem and activate your Internet service?
Want to set up your...
This video provides the step-by-step information to get and stay connected. Don't worry about taking notes or writing anything down—detailed instructions are also available below in the video.
This information applies to newer CenturyLink modems. Other modems may have different features, lights, and behaviors.
The equipment you'll need. Before you get started, check that you have all the proper equipment.
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If you purchased or leased your modem from CenturyLink, then you have a kit that includes:. Find a location for your modem.
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Connect the power cord. How to start up a speed hookup business in the power cable that came with your modem. Plug one end of the power cord into a power outlet. Plug the other end of the power cord into the back of the modem.
Wait 2 to 3 minutes for the power light to turn solid green. Connect the phone cord. Plug in the green phone cord that came with your modem.
Plug one end of the phone cord into the phone jack in the wall. Plug the other end of the phone cord into the 'DSL' port on the modem. Connect to your modem. If you want to use an Ethernet connection use the yellow cable that came with your modem.
Plug one end of the cable into your device your device should be powered 'ON'. Plug the other end of the cable to one of the yellow ports on the back of the modem.
The Ethernet light should turn green. What color is your Internet light? If your Internet light is green, you are on the Internet.
Time to activate your service! Want to set up your modem and activate your Internet service? Let's get started!
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